Shipping policy

At DesignsbyWE, we strive to provide you with a seamless shopping experience, including our shipping process. Shipping costs are thoughtfully estimated based on the size and weight of the items in your order. Rest assured, you'll only see the final shipping cost at the time of checkout, making it transparent and hassle-free.

From our studio nestled in the vibrant city of Melbourne, your carefully curated order will be dispatched with utmost care and attention to detail. As it embarks on its journey to your doorstep, delivery times will vary depending on your location.

For our beloved customers in Melbourne, anticipate receiving your order within a week or two - ensuring you have ample time to cherish your exquisite purchase.

For those residing in VIC, NSW, QLD, SA, WA & TAS, please allow approximately 2-10 business days for your precious package to arrive. Kindly note that this time frame is an estimate derived from our trusted courier service.

Once your order is lovingly dispatched, we'll promptly send you an email or text notification, complete with a convenient tracking link. Stay in the loop and keep an eye on your order's progress from shipment to delivery. Just remember to check your email's spam folder too, so you don't miss any important updates.

While we take great care in ensuring your package reaches you safely and promptly, please understand that once dispatched, we cannot be held responsible for any unforeseen shipping delays, customs processes, or parcel damages or losses.

For those in the Melbourne area, we offer the option to collect your order from our studio in Altona North. Upon selecting this convenient choice, we'll send you an email containing the collection address once your order is ready. Get in touch with us to coordinate a suitable date and time for your visit.

We take pride in providing exceptional customer support. Should you require any assistance or have any inquiries about shipping, collection, or anything else, please don't hesitate to reach out to us. Our team is here to make your DesignsbyWE experience truly memorable.