How long does my order take?

Generally, an order takes 2-3 weeks to be made depending on the nature and quantity of the order. If your order requires shipping via courier I recommend putting your order date 3 weeks earlier than your event date as this would give me plenty of time to create your beautiful pieces in a timely manner and in case of any shipping delays. 

If you require an order within 2 week time frame please select RUSH MY ORDER and select express shipping or local pick up as a shipping option. 

PLEASE NOTE ORDERS PLACED WELL FAR WITHIN THE DATE REQUIRED YOUR ORDER WILL NOT BE MADE UNTIL CLOSER TO THE DATE PROVIDED. 

What is the order process?

After you've placed an order I will review your order within 24-48 hours, I will check your order details and make sure everything is good to go you may or may not receive an SMS or Phone call to discuss your order in more detail.

1. Once payment is received I will then start to process your order in the time frame required 
2. Once your order is ready to dispatch or be picked up you will receive a notification, this will include tracking information if applicable or pick-up instructions.

Where are we located?

We are located in Melbourne, Victoria Australia. We offer pick up from Altona North 3025. Address will only be supplied once your order is ready for pick up which you will receive through email. 

I want to order something but cannot find what i am looking for on your website?

DesignsbyWE specialises in a variety of custom-made products from bombonieres, to gift boxes for all occasions. If you cannot find what you are looking for we encourage you to contact us to discuss what you are after. We are always creating new exciting favours. The options are endless and we have no limits to what we can create for you. 

Can i cancel my order?

Due to our products being custom made and are mostly personalised we are unable to change or cancel your order. Most of our items are purchased to order, therefore once your order is confirmed your items will be purchased specially for you. 

What chocolate do we use? What is the shelf life?

We use a variety of different bars but our main and popular bars are the Aldi 5x11cm chocolate bars we sometimes use Cadbury bars or Lindt if you like a change to one of these bars please don't hesitate to contact me to arrange this. Please note extra charges may apply. Our Bars are purchased fresh and have a shelf life of 6 months. 

I have a newborn favour order, what if the baby arrives early?

We understand that babies can be unpredictable... If you have a newborn order favor and the baby arrives prior to the order date required we have a 7- 10 day turnaround policy. Depending on your order and the products purchased we may be able to complete it faster however, some items take longer than others to make and some orders have several suppliers involved. We encourage you stay in contact with us to stay up to date regarding any changes to your order. 

I want to order newborn favors but we do not know the name/gender?

This is fine, we recommend placing the order of the items you would like however not personalising and or selecting colours of ribbons etc. Please include a note on each product selected that the name/ gender is unknown and inform us once the baby arrives. As stated above we have a 7-10 day turnaround. Alternatively, we also do have beautiful gender-neutral items, colours and personalisation options that could also be useful.

Can I return & Exchange my items?

At DesignsbyWE, we take immense pride in crafting each item with love and attention to detail, making them truly unique and personalised for you. As such, please choose your selections carefully, as all our products are made to order with the utmost care.

Given the personalised nature of our Bomboniere & Custom Gifts, we, unfortunately, cannot offer refunds or exchanges. We are committed to delivering products that exceed your expectations, and we meticulously ensure that every item meets our high standards before dispatch.

In the rare event that an item is damaged during transit or does not meet the specifications of your order, we will gladly work with you to find a suitable resolution. Your satisfaction is of utmost importance to us, and we will make every effort to address any concerns you may have.

To ensure that you have a delightful shopping experience with DesignsbyWE, we encourage you to review your choices carefully before placing an order. If you have any questions or require further clarification about our products, we are here to assist you. Feel free to reach out to our dedicated customer support team, and we will be more than happy to guide you through the selection process.

Thank you for choosing DesignsbyWE for your special occasions. Your trust in our craftsmanship means the world to us, and we look forward to creating treasured memories with you.